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Portable chargers will be available to rent where attendees can charge on the go, no matter what type of device they have.

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Admission to NEON Countdown / NEON Music Festival is strictly for ages 20 and over. Everyone must show a valid government-issued photo ID (Photocopies will not be accepted).

• Valid driver’s license from any country
• Valid identification issued by any country
• Valid military identification
• Valid passport or visa issued by your country’s government.

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Yes.

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No. Once you leave the festival grounds, you may not re-enter. You may only re-enter the next day of the festival.

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Yes, there will be a wide variety of food options, local and vegetarian/vegan choices. There will be variety of non-alcoholic beverages as well.

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There are medical aid stations marked as a red cross in the four corners of the festival park to ensure you’re never too far away from help. Check out the map to get yourself familiarized with the medical aid locations which are staffed with emergency medical professionals, and have plenty of water if you need it.

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Yes, everyone is subject to search upon entry.

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NEON Countdown is a rain or shine event. You can enjoy your time under all generally safe weather conditions.

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Only small bags, drawstring bags and camelbacks/hydration packs as long as they are empty upon entry.

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Professional Cameras are not allowed into the show. Video cameras are not allowed too.

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Tickets will likely sell out, so get yours early! Limited quantities are available at each pricing tier.

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Credit and debit cards are accepted.

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Tickets are limited to ten (10) per person.

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You should receive a confirmation email within moments of purchase. If you do not (be sure to check your spam folder), please contact our ticketing agent.

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Your card should be charged within two business days. If you do not see the charge on your account, please contact our ticketing agent or your card issuing bank.

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The best way to avoid ticket fraud is to buy directly from our ticketing agent. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

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You may purchase tickets on behalf of your friends, but once theirs is scanned, it is non-transferable. And for security purposes, they will not be able to discuss the specifics of your order with ticketing representatives. Please get your friends a copy of your identity to smoothen the process.

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We are working on setting up an upgrade process. In the meantime, you can contact our ticketing agent.

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Tickets are primarily sold online and we recommend you purchase as soon as tickets are made available.

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Unfortunately, you are not permitted to bring own paint to the venue. UV paint can be redeemed at NEON Garden.

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Our paint is water-based, latex-free, oderless, light on the skin, and will wash off. Please note, however, that it may not fully come out of a certain type of fabric/clothes. Make sure you wear something that you wouldn’t mind getting paint on.

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We recommend you to wear in white. You may also purchase our NEON Countdown / NEON Music Festival T shirts at the venue.

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Sleeping in cars in the festival parking lot is not permitted for anyone. DO NOT leave your car in the parking lot during non-festival hours, or it will be towed at your expense.

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Please refer to the location map and direction.

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Sorry, No.

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Sun Block lotion
Rain poncho
Small towel
All of your favorite people
Dancing shoes
Small backpack or utility bag
A positive attitude

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No glass of any kind
No weapon of any kind
No paint of any kind
No fireworks
No illegal substances
No drugs
No alcohol
No open or refillable e-cig or vapes
No large chains
No totem with metal or wood pieces
No large umbrellas
No spiked jewellery

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Please take good care of yourself and help watch out for the people around you. If you see someone slip, trip, or overheat, someone who needs medical attention, rehydration, or just a helping hand, please keep the positive vibe alive, and be a friend of a friend in need.